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Faqs

FAQs

How are orders shipped?

All USA orders are shipped via USPS priority mail. International orders are not yet available.

How long will it take for my order to arrive?

Most items are shipped within a business day or two after receiving your order and can take anywhere from 2 to 10 business days to arrive. Please contact us directly if you are interested in expedited shipping.

Can you reorder any out-of-stock items?

If enough people are interested in an item we may recut an order. Let us know what item and size interests you and we will try to get it for you.

Is my buying information safe?

Paypal is the safest and most efficient way of sending money online. All you need is a credit card, a debit card, or a bank account. Your information is encrypted and kept private, and your purchase is guaranteed.

Do you share my information with anyone?

We don't share your information with anybody. We believe in everyone's right to privacy.

What is your return policy?

Items that have been worn, used, washed, laundered, damaged or altered in any way cannot be accepted for exchange. If an item does not fit and has not been worn except to try it on, it may be returned for an exchange or store credit provided it is postmarked no later than a week after receiving it. Contact us directly to return anything at shenancollection@gmail.com, and we'll provide specific mailing instructions.

Can I model for the collection?

Maybe! Send us your pictures!